Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, BFC Capital Pvt. Ltd. has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
- Email: akashgupta@bfccapital.com
- Helpline: +91-6307937533 (operational Mon–Fri, 9:30 AM – 6:00 PM)
- Web Form: Available on www.bfccapital.com
2. Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- Resolution/response will be provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix
- Level 1: Compliance Officer Mr. Sunil Kumar Gupta, Email: sunilgupta@bfccapital.com, Contact: +91-8960006601
- Level 2: Director Mr. Sharad Bindal, Emaill: sharadbindal@bfccapital.com, Contact: +91-9792202239