SEBI requirement on Grievance Redressal / Escalation Matrix
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
| Details of designation | Contact Person Name | Address | Contact No. | Email Id | Working Hours when complainant can call |
|---|---|---|---|---|---|
| Customer Support | Sejal Verma | C.P. 61, Viraj Khand, Gomti Nagar, Lucknow - 226001 | +917347700888 | customersupport@bfccapital.com | 10:00 AM to 6:00 PM Mon-Sat (2nd and 4th Sat Closed) |
| Principal Officer | Akash Gupta | C.P. 61, Viraj Khand, Gomti Nagar, Lucknow - 226001 | +91 6307937533 | akashgupta@bfccapital.com | 10:00 AM to 6:00 PM Mon-Sat (2nd and 4th Sat Closed) |
| Compliance Officer | Sunil Kumar Gupta | C.P. 61, Viraj Khand, Gomti Nagar, Lucknow - 226001 | +91 8960006601 | sunilgupta@bfccapital.com | 10:00 AM to 6:00 PM Mon-Sat (2nd and 4th Sat Closed) |
| Director | Sharad Bindal | C.P. 61, Viraj Khand, Gomti Nagar, Lucknow - 226001 | +91 9792202239 | sharadbindal@bfccapital.com | 10:00 AM to 6:00 PM Mon-Sat (2nd and 4th Sat Closed) |
In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
https://apps.apple.com/in/app/sebiscores/id647884991
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/